KT
Focus queue/Refund request/Escalated
to: contact@sympl.ai·received Today · 16:48

Transaction refund

Waiting2h 51m
Classifier82%calm · en
Priority61composite score
missing_customer_context
Thread history1 turn
  1. Asmaaghazaly18Today · 16:48tone · calmNew · unanswered
    Hello, I have made a purchase through simple, and it got refunded to me. Can you please ensure that the transaction is canceled and that the service fee is going to be refunded?
Drafted reply78% confidence
English·Sonnet 4.6
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